Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If you are approved, your refund will be processed, and a credit will automatically be added to your credit card or original payment method, within a certain period of days.
Late or missing refunds
- If you haven’t received your refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Then contact your bank. There is often some processing time before your refund is posted.
- If you’ve done all this and still haven’t received your refund, please contact us at {email address}.
Sell tools
Only regular priced items can be refunded. Sale items cannot be refunded.substitution
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.
Shipping and returns
- To return your product, you must mail your product to: {physical address}.
- You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
need help?
Contact us at {email} for questions regarding refunds and returns.